Process expertA.P. Moller - Maersk

Opportunity Job Description Summary Deliver customer service in line with the Sealand Maersk Asia brand, customer value proposition and guiding principles Execute the various export Booking customer service processes as per global design Monitor own Opportunity Job Description Summary Deliver customer service in line with the Sealand Maersk Asia brand, customer value proposition and guiding principles Execute the various export Booking customer service processes as per global design Monitor own performance against KPIs and take corrective action where necessary Contribute to the team's optimal performance Contribute to continuous improvement of processes within scope of responsibility We Offer Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically. Key Responsibilities Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel Propose and support initiatives for continuous improvement of Customer Service processes Attend to export specific processes as assigned in the team, namely Export-specific processes: Complete booking process, complying with SLAs and global process design Utilize tools and system to help deliver SLAs and optimum performance Work in coordination with local country departments such as Customer Service, Trade and Marketing, Sales and Operations on needed follow up to secure business as a team Required Education/Work Experience University graduate or bearing similar professional qualification in the same or related field Minimum 2 years relevant experience in shipping or the BPO industry Experience in handling Customer Service transactions/processes and dealing with direct customers preferred Good communication skills, particularly excellent written English skills required Ability to work under pressure and according to standard processes Strong service mindset with sense of urgency High attention to detail, critical thinker Team player, skilled in coordinating and working with different types of colleagues Open to travel, occasional overtime and/or shift changes as needed
Monster

Manila City, Metro Manila
Permanent
Full-time