process expert - Spanish speakerA.P. Moller - Maersk

Job Description
Opportunity
Provides domain expertise to the functional
teams.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.
You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Respond to all inquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.
Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
Maintain a Customer Centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Who we are looking for
University graduate or bearing similar professional qualification in the same or related field
Minimum 2 years relevant experience in shipping or the BPO industry
Experience in handling Customer Service transactions/processesand dealing with direct customers preferred
Proficiency in Microsoft Office applications is a plus
Good communication skills, particularly excellent written Spanish skills required
Ability to work under pressure and according to standard processes
Strong service mindset with sense of urgency
High attention to detail and critical thinker
Team player, skilled in coordinating and working with different types of colleagues
Open to occasional overtime and/or shift changes as needed
Fluent in Spanish and English