process expert ots- Spanish speakerMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Assist customers with their issues keeping close communication with our co-workers
locally or overseas in order to ensure prompt handling of exceptions or concerns
Read and reply to correspondences with both internal stakeholders and customers within
SLAs as defined for the specific communication channel
Propose and support initiatives for continuous improvement of Customer Service
processes
Attend to export- or import-specific processes as assigned in the team, namely:
Import-specific processes
Complete import process, complying with SLAs and global process design
Execute pre-arrival and import manifest process
Facilitate completion of documentation process, closing of open export tasks
Handle dangerous goods, reefer or special cargo import shipments as per manuals,
guidelines and policies
Work in close coordination with local country Customer Experience Partners on
needed follow up ensure smooth delivery of cargo to the customer as per agreed
contract terms
Export-specific processes
Complete booking process, complying with SLAs and global process design
Conduct Vessel reconciliation and manifest process as per process design
Facilitate completion of documentation process.
Handle dangerous goods, reefer and special cargo export shipments as per
manuals, guidelines and policies
Timely attendance to clarifications from Export Documentation
Work in coordination with local country Customer Experience Partners on needed
follow up to secure business as a team.
Who we are looking for
 University graduate or bearing similar professional qualification in the same or related
field
 Minimum 2 years relevant experience in shipping or the BPO industry
 Experience in handling Customer Service transactions/processes and dealing with direct
customers preferred
 Proficiency in Microsoft Office applications is a plus
Good communication skills, particularly excellent written English skills required
Ability to work under pressure and according to standard processes
Strong service mindset with sense of urgency
High attention to detail, critical thinker
Team player, skilled in coordinating and working with different types of colleagues
Open to travel, occasional overtime and/or shift changes as needed
Fluent in English and Portuguese
Last application date: 30 November 2020.
For further information, please contact: .
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time