process and information AnalystGVC
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 26/12/2020
About The Role
Role Purpose:
The CS Process and Information Management team ensures the optimised and fully compliant process, knowledge and information management system for the entire CS organisation and all customer segments in order to achieve service objectives by governing the customer interaction related procedures and services. In this challenging position, you will be responsible for maintaining and improving the whole Process and Information Management workflow for our international Customer Service units in a dynamic business environment.
Key Responsibilities
Accurate recording, maintaining, structuring, classifying and standardising of CS relevant information
Assurance of availability of CS relevant information and expertise (products, processes, contacts, workflows) according to team's standards
Responsibility for creation and documentation of CS information and processes for the whole group
Assistance in realisation of projects with CS relevance regarding the process and information part
Qualifications and Educational Requirements
Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field.
Specialist Skills and Experience Required Essential
Good understanding of and experience in the field of Customer Service
Profound knowledge of CS processes and workflows
Willingness to acquire detailed knowledge about existing and new products as well as the back office tools and general CS related topics
Very good English skills, both in speaking and writing
Being able to work in a team and on your own
Capability to filter and extract relevant information from different sources
High quality awareness and strong communication skills
Flexibility, stress resistance, proactive personality
Organisational strength to cope with changing requirements and flexibility to meet time demands without loss in quality
Great understanding of Sports labels and Sports product
Desired
Education in information management and/or first experience in this area are an asset 2 • Ideally experience with process modelling in UML notation
Willingness to travel
Additional Information
Not Specified
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What's Right, all For The Good Of Entertainment.
GVC Holdings
Role Purpose:
The CS Process and Information Management team ensures the optimised and fully compliant process, knowledge and information management system for the entire CS organisation and all customer segments in order to achieve service objectives by governing the customer interaction related procedures and services. In this challenging position, you will be responsible for maintaining and improving the whole Process and Information Management workflow for our international Customer Service units in a dynamic business environment.
Key Responsibilities
Accurate recording, maintaining, structuring, classifying and standardising of CS relevant information
Assurance of availability of CS relevant information and expertise (products, processes, contacts, workflows) according to team's standards
Responsibility for creation and documentation of CS information and processes for the whole group
Assistance in realisation of projects with CS relevance regarding the process and information part
Qualifications and Educational Requirements
Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field.
Specialist Skills and Experience Required Essential
Good understanding of and experience in the field of Customer Service
Profound knowledge of CS processes and workflows
Willingness to acquire detailed knowledge about existing and new products as well as the back office tools and general CS related topics
Very good English skills, both in speaking and writing
Being able to work in a team and on your own
Capability to filter and extract relevant information from different sources
High quality awareness and strong communication skills
Flexibility, stress resistance, proactive personality
Organisational strength to cope with changing requirements and flexibility to meet time demands without loss in quality
Great understanding of Sports labels and Sports product
Desired
Education in information management and/or first experience in this area are an asset 2 • Ideally experience with process modelling in UML notation
Willingness to travel
Additional Information
Not Specified
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What's Right, all For The Good Of Entertainment.
GVC Holdings
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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GVC
About the company
Position process and information Analyst recruited by the company GVC at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Process and Information Analyst or GVC company in the links above
About the company