pos spe cialistAIA Group

Job Description
FIND YOUR BETTER AT AIA
If you believe in better, we'd love to hear from you.
About the Role
Responsible for running the operations and implementing process improvements of the customer contact centre
. Plan and monitor contact centre activities . Analyse and measure the effectiveness of existing processes and develop sustainable and quantifiable process improvements . Develop contact centre staff through continuous review, feedback, and on-the-job training . May manage contact centre vendor in the case where the contact centre is outsourced