pos AssociateFWD Life Insurance Corporation

About FWD Life Insurance Corporation FWD Life Insurance Corporation (FWD Insurance) is part of pan-Asian FWD Group. FWD Insurance launched its commercial operations in September 2014. As of end-2019, FWD Insurance ranks 1st in Customer Experience in About FWD Life Insurance Corporation FWD Life Insurance Corporation (FWD Insurance) is part of pan-Asian FWD Group. FWD Insurance launched its commercial operations in September 2014. As of end-2019, FWD Insurance ranks 1st in Customer Experience in the Philippines(1). FWD Insurance maintains its strong financial position as top 3 and 8 in terms of Paid-up Capital(2) and New Business Annual Premium Equivalent(3), respectively. FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah, and Family Takaful products across a number of its markets. Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group. In the Philippines, FWD has 17 business hubs located in key cities nationwide, with its headquarters in Bonifacio Global City in Taguig. FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance. For more information, please visit . 1 Based on a commissioned Customer Experience Index 2019, conducted by Forrester Consulting 2 Statistics Life 2019 Based on Paid-Up Capital 3 Statistics Life 2019 Based on New Business Annual Premium Equivalent Job Purpose: To deliver the desired customer experience through efficient, prompt and accurate processing and decision making for all related After-Sales servicing requests, ensuring compliance to procedures and audit guidelines. Key Responsibilities: Service Functions: Manage the delivery of Customer Connect Services, Policy Servicing (Aftersales transactions) functions including feedbacks to ensure prompt delivery of services. This includes the distribution, pre-screening and uploading of document requests to storage of document facility. End to end processing of Minor Alterations, Major Alterations, without underwriting approval, limited authority in Financial transactions processing and its adjustment to core system Conduct of quality assurance to all correspondences and other communications and its releases, including core system adjustments Reprocessing of Policy Pack. Execution of all other tasks being assigned by its immediate Manager from time to time Manage efficiently all pending cases to ensure desired customer experience is delivered to customers within target TAT. Manage customer service recovery and resolution within target TAT from all customer feedback/complaints received. Documentation and Special Projects: Provide support on an ad hoc basis preparation of admin and statistical reports, including UAT testing related to POS initiatives. Performs other responsibilities and duties periodically assigned to help meet operational related requirements. Requirements: Must be college graduate preferably business course. With at least 2 years' experience working in insurance back office operations is required. Willing to work in BGC, Taguig Technical Competencies/Skills: Computer application Proficiency . Knowledgeable in Microsoft office applications. Customer Centric: Ensures that email feedback is provided within set guidelines. Communication: Good Oral and written communication skills. Able to communicate effectively with all internal and external stakeholders. Communicates with clients and partners in regard to explaining technical insurance concepts that will be easily understandable to the client. Problem Solving: Ability to assess and resolve various premium related transactions based on set processing rules and guidelines. Innovation: Ability to share new ideas with the team Flexibility : Should be open to working long hours, including weekends, holidays and month end to process premium related items for new business issuance. Self-improvement: Should be willing to undergo training, continuing education and attend seminars as assigned. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to . When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
Monster

Philippines
Permanent
Full-time