Portuguese content moderation analystOpen Access Marketing Philippines Inc

Description
ABOUT THE COMPANY
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and create more impactful customer experience as one family, in an ever-connected world.
Position Summary: International Outsourcing Agent
The agent will be responsible for moderating user-generated content based on Community Guidelines, in-depth web research, and email-based customer service as per specific provided guidelines and client specifications.
RESPONSIBILITIES:
Duties will include but not be limited to the following:
Moderate pending user-generated content against a set of community guidelines on the admin platform.
Research products/services/content across several online platforms.
Conduct online content classification and categorization.
Respond to online customer-service inquiries through Salesforce.
Research, collect and collate required information from the web-based on provided guidelines.
SKILLSET:
Fluent in both English and Portuguese (speaking, reading and writing)
Keen attention to detail
Working knowledge of MS Office applications.
Good time-management skills.
Ability to communicate effectively with people from diverse backgrounds and cultures.
EXPERIENCE REQUIRED:
Previous hands-on knowledge of e-commerce projects.
Previous sales/ customer service experience is an added advantage
Can start immediately
BENEFITS:
Salary: 65-70K
HMO & company benefits
Visit our corporate site at https://www.openaccessbpo.com/
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Senior high school
Language(s): English ,Portuguese
Availability for travel: Yes
Availability for change of residence: Yes

₱ 65,000.00 monthly ·  Makati, National Capital Region ·  Today, 04:46 PM
Work type
Full Time