policy Admin Staff (project)Pioneer Your Insurance

Key Responsibilities:
Preparing renewal notices and reports for release to clients, intermediaries and branches.
Reviewing the renewal terms and conditions of policies prior to their release.
Regularly sending critical reminders to clients, intermediaries and branches via email and text messages.
Handling potential problem cases that require troubleshooting.
Liaising with adjacent departments to maintain prompt turnaround times.
Executing transactions in the system, including but limited to updates and changes to policy information (endorsements) and cancellations.
Communicating vital information to relevant stakeholder groups in a prompt and professional manner.
Other Duties:
Taking an active role in the Performance Appraisal process as prescribed by company policy.
Participating in the department's action planning and strategy implementation.
Being ready to respond to changes within the department such as switching functions or teams.
Performing ad hoc tasks consistent with meeting the objectives of the department and company as a whole.
Qualifications & Experience
· Graduate of a bachelor's degree course (fresh graduates of any course)
· Proficient in Microsoft Word and Excel
· Proven track record as a team player
· Data entry, customer service or administrative experience is preferred
Skills & Competencies
· Basic understanding of insurance
· Ability to convey complex concepts to non-experts
· Ability to work through and make sense of large sets of data
· Ability to interpret and create reports
· Willingness to adapt to change
· Basic business writing skills