pioneer us telco chat Customer support earn up to 20k plus 1k egift checkTTEC

At TTEC, we're all about the Human Experience. Elevated. As a site-based Chat Customer Service Representative in Pioneer for telco program, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
And more! Enjoy a Php 45,000 signing bonus* this November!
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers
Connect and resolve issues with customers using both written and verbal communication
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Require candidates to complete Senior High School or 2 years in college, call center experience a plus but not required
Great written communication skills including grammar and spelling
You lead by example and work with your team to contribute to the overall success of your client program
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
What You Can Expect
Competitive pay and performance-based incentives
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
Get a Php 45,000* signing bonus in our telco account (*terms & conditions apply)
Monthly performance-based incentive of up to PHP 50,000* (selected account only)
Company-sponsored HMO with Health & Wellness programs for you and your family
Educational assistance through tuition reimbursement
An accessible office location in Mandaluyong City
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shied through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.
Bossjob

Mandaluyong City, Metro Manila
₱20,000 per month
Permanent
Full-time