phrns with Customer Service experience | 35k salary + 25k signing bonusSelect VoiceCom

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Intake Nurses for a Home Health Account to start ASAP!
 
Check out what our Nurses have to say about working with us: https://bit.ly/NursesAtSVC
 
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!".
 
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it!
 
Checkout our Facebook page: https://www.facebook.com/selectvoicecomph
 
Position Summary:
 
Receiving and processing patient admissions, responding to questions, assisting with the development of an initial plan of care, and providing exceptional customer service.
 
What We Offer:
Php35,000 salary package
Php25,000 signing bonus
Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Duties and Responsibilities:
Receives and processes patient admission into our agency's EMR system for home health services. 
Coordinates care by assigning case manager and clinician to ensure 48 hour admission. 
Follow up on inquiries related to the patient admission and staff availability. 
Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule. 
Data Entry using EMR (Kinnser), Secure messages application, Gmail, google, doc, office (Adobe and Excel). 
Provides outstanding customer service. 
Answer incoming calls and place outbound calls.
Answers intake calls, explaining services, and setting appointments. 
Scheduling/rescheduling appointments, managing 15+ calendars. 
Assists nursing, therapists and administrative team as needed. 
Performs other duties of a similar nature or level. 
Qualifications: 
Must be a Registered Nurse with a valid PRC license
Prior BPO or home health experience required
Good English communication skills - both written and verbal 
Strong phone skills for inbound/outbound calling 
Strong administrative skills - accurate typing & spelling is essential to this role
Experience is a must 
Familiarity with medical terminology an advantage 
Ability to work with computers and different software packages (e.g. MS Office) 
Ability to enter in large amounts of data into systems 
Ready to take new responsibilities and grow professionally 
Willing to ask questions and work as a part of the team, even remotely located
Available for occasional overtime work 
Willing to start ASAP 
Willing to work full-time night shift 
Looking for a long-term position