php - hro comprehensive services Payroll smeADP

Req Number: 207414
Category: Operations
Posted Date: July 26, 2021
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
The HRO Comprehensive Services Payroll Subject Matter Expert is responsible for providing subject matter support to HRO Associates. Works closely with other departments inclusive of being a liaison to US (SME) Community to deliver quality, accurate and timely client service transaction.
Real time floor support for process and product queries
Take over complex cases following the defined escalation parameters
Serve as liaison to US/Regional Implementation Team Lead community
Follow through on complex and escalated dispatch/transfer cases
Receive and process 25% of production capacity in completing set-ups. Percentage requirement may increase during peak seasons (quarter and year-end).
Provide trending analysis on rejects, top driver for failure in meeting SLA, and product knowledge maturity.
Partner with leadership and US counterparts on training needs analysis.
Assist New Hire Training and Nesting
Loop back trending to PH Training Team
Conduct Bi Monthly Booster sessions based on trended needs
REQUIREMENTS
Proven proficiency in prioritizing critical client issues and managing workflow.
Proficiency in the use of PC applications.
Working knowledge of payroll is helpful.
Effective oral and written communication skills required.
Tenure of 1 year and 8 months (at least).
COMPETENCIES
Sharing ideas, information, and call process/product strategy across multi-level tenure of baseline associates assuring accuracy and quality of all client interactions
Delivering world-class service and satisfaction to all clients
Maintaining focus to deliver results in a fast-pace and diverse environment.
Will be collaborating with US functional teams to deliver exceptional results
Service oriented and is able to mentor first line FTEs
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.