phone banker 4 ( Spanish bilingual)Wells Fargo

Handles escalated and unresolved calls from less experienced bankers and provides direction and coaching on sales opportunities as needed to meet defined sales, productivity and performance goals.
Assists supervisor/manager with management of the daily activities of a group of Spanish Bilingual representatives who have clearly defined goals and quotas including cross-sell, product referrals and profit.
Reviews data and reports trends to management. Recognizes and recommends areas needing improvement.
May assist in scheduling and coordination of team activities. Requires extensive knowledge of the organization, products, and/or services.
Market Skills and Certifications
Required Qualifications
Bachelor's Degree graduate or must have completed 2 years of college
Minimum 1-year experience of voice customer service supporting a US client in a contact center environment.
Must be fluent in speaking both Spanish and English
Experience with customer survey driven (CSAT) accounts.
Above Average English communication skills is expected.
Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Ability to work shifting schedules.
Ability to work during weekends and holidays.
Ability to work in McKinley Hill, Taguig.
Job Family
Customer Service
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time