philippine Operations ManagerMaersk Global Service Centres India Private Limited

Job Description
The Philippine Operations Manager is part of the IntraAsia Customer Delivery team, and provides direction and leadership to a group of team members for the purpose of achieving key results in port, vessel, and cargo operations of the Maersk Group in the Philippines.
The incumbent is expected to identify, implement, and lead opportunities for improvement in Operations execution and cost management - and be a key contributor to the Maersk Group's Integrator strategy.
The Philippine Operations Manager should build transparency, communicate with stakeholders/external parties and motivate the team for growth and development.
JOB DESCRIPTION
Port and Vessel Operations
High-level coordination with regional Customer Delivery Team to ensure adequate resource allocation for proforma and adhoc vessels in Philippine ports
Uses frontline and terminal, fleet, and vessel command knowledge and expertise to enhance processes and network efficiency
Directing the function to ensure on-time vessel berthing in the Philippines including providing alternatives and solutions to vessel schedule issues within the country
Ownership and continuous review of the role of agents in vessel husbandry roles, process and standard requirement for both internal and external compliance -reviewing and revising service providers and job descriptions/SLAs as necessary
Operational risks are timely assessed and addressed - and strategically plan to handle exceptional operational issues, and developing BCP (Business Continuity Plan) for incidents impacting execution including, but not limited to, congestion, weather impact, labor issues, etc
Lead the drive for identifying viable port and terminal developments within the Philippines for commercial expansion and growth
Create synergies with port and terminal service providers and/or government authorities to ensure best practices are developed and global operational targets are achieved.
Cargo Execution & Management
Has accountability for the Cargo Execution operations activities within the Philippines. Responsible for all vessel calls, Mother Vessels (MVS)/feeders (foreign and owned) including system updates and overall performance in the country.
Drives efficiency, productivity and innovation in tasks and scope by working closely with internal functions (Marine Execution, Cargo Execution, Hub Operations Center, Customer Experience, ) and external partners (agents, terminals, port handlers) and develop operational procedures and policies
To manage and review the cargo processes related to Maersk Group cargo loading on third-party Common Carrier Agreement (CCA) vessels, and vice versa - when Main Line Operators (MLOs) load on Sealand-operated ships ensuring we have the right process and communication in place to avoid misses in execution
Drives the development of cargo acceptance of Dangerous Goods (DG), Out-of-Gauge (OOG), and Reefer (RF) cargo, ensuring compliance to port, terminal, vessel and local government requirements and/or restrictions in the Philippines.
Driving sensible automation and digitization of operational processes in the Philippines to improve efficiency visibility of cargo movement.
Cost-Conscious Execution
Understanding that Operations spends money to execute operations - but does so sensibly through effective use of company resources. Driving cost reductions within the function, and influences cross-functional collaboration for savings
Ensures regular and timely input and review on port, CY, and miscellaneous costs in areas under the Philippines - and providing feedback and regular insights to Procurement teams for service providers/agreements within the country
Ensures that operational team activities are as per contract or available tariff any non-regular costs should be reviewed and minimized
Runs projects to drive cost efficiency and makes sure all payments are done as per requirements by the Finance and Compliance teams.
Functional Stakeholder Management
To champion cross-functional collaboration, and understand how interdependencies impact Operational deliverables and vice versa, ensure Operations processes add value and efficiency to other teams - promoting a One Maersk mindset
To maintain and develop good relationship with external service providers understand their operational procedures and how it affects ours including but not limited to terminals, ports, cargo handlers, government authorities et al. - and be able to provide recommendations and escalate as needed to regulatory bodies
To familiarize one's self and the Operations team with local rules and regulations which may directly or indirectly affect meeting any of the team's performance indicators
To keep Management abreast on market and competitor analysis or changes to operational and organizational set-up that may impact the Group's market status positively or negatively
To give regular feedback on challenges met, and on any pending issues that may impact the team's current performance, or in the future
Team Development
Coach and develop direct reports keeping motivation and competency levels of each member up, identifying and implementing appropriate training for the team to ensure team growth and development
Drive performance and talent management within the team and function assessing, supporting, and encouraging the right talent for resource and succession planning.
To initiate regular, and thorough review of all team's tasks and processes to identify efficiencies, initiate improvement, and implement - escalating to higher stakeholders locally and regionally as necessary
To promote a Kaizen (change for the better) mindset within the team, and encourage an atmosphere where looking for efficiencies (work-wise, and cost-wise) is priority
To express own thoughts and ideas for personal training and development to improve personal and team's performance, and perform better in current and future functions in the company
To always comply with the local country agency policies and guidelines, be it operational or administrative
To reinforce Maersk Group Culture, Company Values and reputation, and to ensure compliance with APMM Group policies
To attend to other tasks and responsibilities as may be assigned, and/or directed.