PH Sales Support Officer (On-Site)TSA Group

Company Description
We're Australia's leading specialists in CX consultancy and services.
We help grow client revenue, improve customer experience and reduce costs.
We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.
By making the customer experience more personalised and more human. By giving customers more control over what help they need, when they need it. By giving the brands we work for a voice that reflects who they are.
We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.
Job Description
The Sales Support Officer is responsible for being the last line of defence against anomalies to a customer's order. This could include; inaccurate provisioning of an order, the customer enduring a bad experience, ensuring customer has been provided with accurate and clear information and saving customers and orders where applicable.
The Sales Support Officer is to maintain and deliver great customer experience while conducting investigations, resolving orders, handling high-risk customers, dealing with complex order and customer queries.
The Sales Support Officer is to also provide recommendations or feedback (where applicable) to Operations Leaders if they come across any gaps. The Sales Support Officer also may be required to assist with ad-hoc tasks or projects where requested.
Qualifications
What should you expect from us?
27K Salary package
Shortened probationary period to 3 mos
Fixed day shift
Office based role
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
Progression and development with a career path.
To fit right in, here's who you should be
You must be personable with a positive attitude and sense of humour
You must understand that the key to success is through coaching and development
Belief that an excellent customer experience and advocacy is paramount
We expect you to thrive in a fast paced environment
You must have a leadership presence, committed to regular quality interactions with the team
Desirable
Sales and/or Customer Service experience in a BPO setting
Essential
Excellent communication skills
Must be proficient in Microsoft Office
Applicants who supported Telstra in other companies are subject for rehire eligibility check*
Highschool graduates - with at least 1 year BPO experience or at least 2 years in college - no experience required but is an advantage
Priority will be given to successful applicants with valid NBI clearance and government numbers.
What will a normal day look like?
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
Navigate through multiple systems and customers whilst maintaining customer engagement
Address concerns from new and existing customers
Work a rotating roster, Monday - Sunday, 7am - 4pm (potential weekend and overtime shifts)
Work towards achievable Customer Service, Saves and Sales Support targets and KPIs
Provide class leading customer experiences
If you have previous customer service or sales experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.
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*Terms & Conditions apply
Additional Information
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
SmartRecruiters

Pasay City, Metro Manila
Permanent
Full-time