ph Sales Support officer (on-site)TSA Group

Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
27K Salary package + Ops incentives
Fixed day shift & weekends off on a rotating roster, Monday - Friday, 7am - 4pm (potential overtime shifts)
A predominantly on-site role however, must be amenable & capable to work from home as needed
Shortened probationary period to 3 mos
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
Job Description
What will a normal day look like?
The Sales Support Officer is responsible for being the last line of defense against anomalies to a customer's order. This could include; inaccurate provisioning of an order, the customer enduring a bad experience, ensuring customer has been provided with accurate and clear information and saving customers and orders where applicable.
The Sales Support Officer is to maintain and deliver great customer experience while conducting investigations, resolving orders, handling high-risk customers, dealing with complex order and customer queries.
The Sales Support Officer is to also provide recommendations or feedback (where applicable) to Operations Leaders if they come across any gaps. The Sales Support Officer also may be required to assist with ad-hoc tasks or projects where requested.
You will be responsible for the maintenance and delivery of:
Quality & Compliance - adhere to all TSA and Telstra guidelines.
Resolve Expired and BOH investigations
Escalating errors if they cannot be fixed
Resolve inbound investigation calls
Provide assistance as directed on ad hoc tasks and projects
Qualifications
Excellent communication skills
Must be proficient in Microsoft Office especially Outlook & Excel
Sales and/or Customer Service experience in a BPO setting
Applicants who supported Telstra in other companies are subject for rehire eligibility check*
High school graduates must have at least 1 year BPO experience. College level applicants, BPO experience is preferred/prioritized
Priority will be given to successful applicants with valid NBI clearance and government numbers.
Online applications only
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*Terms & Conditions apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment Team during job offer.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
TSA Group

Pasay City, Metro Manila
Permanent
Full-time