ph - learning AdministratorTSA Group

Company Description
We're Australia's leading specialists in CX consultancy and services.
We help grow client revenue, improve customer experience and reduce costs.
We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.
By making the customer experience more personalised and more human. By giving customers more control over what help they need, when they need it. By giving the brands we work for a voice that reflects who they are.
We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.
Job Description
The Learning Administrator is accountable for the effective and seamless management of the following: TSA's Learning Management System (LMS), Training Design learning materials repository, and other Training Design-related administrative tasks.
What will your normal day look like?
The role is to take care of LMS operational performance on a daily basis as well as to establish a connection between LMS vendor technical support and the Training Design Team. Essentially, a major responsibility is providing daily support to TSA employees as well as keeping the ongoing operations of TSA's LMS stable.
This role usually deals with, but is not limited to, the following:
Defining user roles
Publishing and revising courses
Auditing learning materials
LMS maintenance including branding
What can you expect from us?
Competitive salary package
Graveyard and rotating shifts
Night Differential pay and transportation allowance offered
Office based set-up
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
Who are we?
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We are currently looking for superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:
Competitive salary rates, with fantastic rewards structure
We promote within the company! Look no further to take the next step in your career
Fun, rewarding environment with "fire-downs", VIP Awards Nights, annual Rewards and Recognition
Qualifications
Essential
Leadership skills with demonstrated experience in collaborating
Previous experience in managing Learning Management Systems or anything similar
Demonstrated experience engaging stakeholders at various levels (internal and external)
Great communication and interpersonal skills
Excellent problem solving, analytical and decision making ability - able to make sound decisions under pressure
Ability to work autonomously without direct supervision
High standard of professionalism and integrity with high level accuracy and attention to detail
Diploma or higher education related to learning and/or instructional systems
Minimum of 2 years' experience in Learning Administration
Project tasks management experience
Openness and willingness to learning and continuous development
Excellent attention to detail
Highly proficient in Technology
Proficient in Microsoft Office suite
Desirable
CSOD LMS expert
SharePoint expert
Intermediate or advanced in use of project management tools
Additional Information
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
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Pasay City, Metro Manila
Permanent
Full-time