ph induction manager - Trainer (on-site)TSA Group

Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
Competitive Salary package
Predominantly on-site however, must be amenable to work from home, as required
Rotational schedule roster depending on business needs
HMO coverage with free dependent
Life Insurance Coverage
Pioneer US Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
Full time roles available
Job Description
What will a normal day look like?
The primary role of a Trainer is to deliver training & development programs as directed by the Channel Manager or Training Manager.
While taking an Induction Group you will manage the Induction Team Members until they graduate into Production. This will include ensuring new team members are meeting TSA competence standards and have passed all training assessments. Additionally, you will be required to document and report on all coaching and training feedbacks, in line with TSA and local Centre standards.
This role is also accountable for; supporting the local leadership team, proactively identify training needs and opportunities for the business; identify continuous improvement opportunities for the Induction Program and sharing Best Practices across the Learning and Development team.
Qualifications
Essential
Minimum of 1 year experience as a Trainer
Leadership experience
Coaching experience
Proficient in Microsoft Excel
Resilience
Communication Skills (written & verbal)
Facilitation skills
Empathy for others
Customer Service and quality orientation
Influence & Persuasiveness
Time Management
Teamwork
Initiative
Planning and organising skills
Self-Managed
Openness and willingness to learning and continuous development
Commercial acumen
Conflict Resolution skills
Results orientation
Attention to detail
Technology literate
Desirable
Contact Centre Experience
Training design capability and experience
Cert IV Training and Assessment
Telco Product & System knowledge
Personal Requirements
Good Character - Respectful, open, honest, transparent and authentic, with integrity
Personable with a positive attitude and sense of humour
Leads, develops, coaches, inspires & motivates teams to deliver our clients objectives
Understands the key to our success is through coaching and development
Highly motivated, goal orientated, focused and driven
Belief that an excellent customer experience and advocacy is paramount
Confidence, resilience and calmness under pressure within a fast paced environment
Courage to makes mistakes, learn from them and deal with issues head on
A flexible & consistent approach
Commercial acumen - Analytical & Logical
Innovative, creative and visionary
Promotes employee engagement - Recognises performance, celebrates success and makes the leaders and team members feel valued
Leadership presence - Committed to regular quality interactions with the team
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*Terms & Conditions Apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
TSA Group

Pasay City, Metro Manila
Permanent
Full-time