ph chat AgentTSA Group

Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
Competitive salary package
Monday to Sunday, 24 hr rotational roster between, day, mid to GY shifts (Night Diff. applies)
On-site and temporary WFH (Can change at any time depending on business needs)
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
Full time roles available
Job Description
What will a normal day look like?
The Chat Agent plays an integral role in executing TSA's purpose. You will be providing front line enquiry management for special requests, general inquiries, sales, complaints, trade, insurance, refunds etc. through chat for Australia's latest regional airline provider, while demonstrating Australia's warm and friendly culture.
You will be an ambassador to an App. First customer engagement strategy with predominantly chat support followed by some presence of outbound calls as the need arises, i.e. Chat Agents to schedule call-backs from Chat conversations.
You will support our client with engaging and retaining our client's customer base. You'll achieve this by acting as a brand ambassador, representing, and promoting products to new and existing customers.
Services include:
Accurate data entry
Accountability over every customer interaction
Adherence to TSA's overall service methodology to present a solution that best meets the customer's needs.
Deliver a great Customer Experience on every contact, regardless of the contact outcome.
Identify and relate with various customer needs and scenarios
Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner
Qualifications
Must have at least 1 yr., experience in chat and calls in a BPO setting
Airline Account experience in a BPO setting, a plus
Must have excellent written & verbal communication skills
High school graduates must have at least 1 yr. BPO experience.
Ability to type efficiently
Strong and accurate data entry skills
Strong self-motivation
A proven ability to achieve and exceed set targets
Ability to adapt to change
Resilient
Must have excellent acumen in adapting to technology (Apps., desktop tools etc)
Attention to detail
Priority will be given to successful applicants with valid NBI clearance and government numbers.
Must be amenable to work both on-site and from home, whichever is applicable
Hit the I'm Interested button to apply!
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*Terms & Conditions apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
TSA Group

Pasay City, Metro Manila
Permanent
Full-time