Personal Assistant / account executiveCased Gifts

General Function:
As a Personal Assistant to the CEO, this position will be responsible for ordering, replenishing, and merchandising charcuterie prepared foods products. You will work to maintain aesthetic social media posts and supporting the company vision. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers from answering online queries. Work from home on some days except for event days
Primary Duties and Responsibilities:
1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people when answering online queries.
2 . Makes an effort to learn customers' names and to address them by name whenever possible.
3. Assists on daily commissary/office operations by:
assisting clients to the products they're looking for
securing products that are out of reach (custom orders)
reach out to potential clients about availing our products
able to do grocery shopping runs for stock replenishing
come up with creative social media post ideas
4. Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
5. Takes customer orders, with consistency and accuracy.
6. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
7. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
8. Order all charcuterie products, maintaining adequate back stock levels.
10. Process invoices and returns.
11. Maximize sales potential through effective and proper procedures for stocking product.
12. Complete spoilage, sampling, temperature, and sweep worksheets as required.
13. Reviews the status and appearance of the food for freshness.
14. Adheres to company policies and guidelines.
15. Reports to work when scheduled and on time.
15. Able to do remote work at home
Secondary Duties and Responsibilities:
1. Performs other job-related duties and special projects as required
Education and Experience:
Preferably someone with experience on customer service or sales, and has an eye for details, kitchen experience/ food handling is a plus
Physical Requirements:
Visual requirements include: ability to see detail at near range with or without correction
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions