performance Reporting advisor (temporary)Mondelēz International

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You will work in Mondelēz International Business Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented.
How you will contribute
Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Experience in your specific area of responsibility
Experience in administration with a strong customer service orientation
Computer literate with excellent skills in Microsoft Office, especially in Excel
Experience working to deadlines with strong prioritization skills
Meticulous attention to detail
Purpose of the role:
Responsible to provide accurate and timely business performance information to the Employee Services Leadership team to support decision making and formulation of business strategies at the Delivery Center and Global levels.
At macro level accountable for timely (quality) delivery of KPI/Metric reporting on a daily, weekly, monthly, quarterly and yearly basis. Development of reports/insights from multiple source systems and delivering outputs to the Delivery Centre which enables the operation to monitor MBS Performance. Partnering closely with Delivery Centre Leads to understand the operational requirements at Centre level ensuring that business needs are met and governed
Main Responsibilities:
1. Create, produce and distribute operational performance reports as required and specified by internal clients according to frequency as directed
2. Monitor performance management deliverables to ensure completeness and accuracy, working with Operations teams as necessary to mitigate any issues
3. Review ongoing performance management activities to identify and recommend automation and/or other process improvement opportunities
4. Respond to ad-hoc requests by extracting, analyzing and interpreting data for management analysis and continuous improvement ensuring these are globally aligned
5. Proactively identify the need of data and reports to support and improve the information supply for the center
6. Support MBS Incident Protocol Management (IPM) protocol through identification of performance issues and proactive communication
7. Support Performance Management Capability team by documenting and maintaining metric calculations and reporting procedures, working to align global policies and procedures
8. Deploy adequate procedures and controls to ensure high quality in all deliverables and appropriate management and Operations communication
9. Support Performance Management peers in other geographic Service Centers as needed
10. Stakeholder management: including working closely with Centre and Workstream Team
11. Leads to understand operational requirements ensure global governance is in place
12. Collaborate closely with capability to understand system enhancement/changes and how this impacts the reporting environment, whilst ensuring that impacted KPI's are clearly communicated to the audience.
13. Being visible and the main contact within one of the centres to ensure operational activity and challenges are fully comprehended and understanding the impact this may have on the reporting environment.
14. Understanding the design and process flow's (SLA) of the Employee Centre and workstreams to enhance and ensure accurate reporting.
15. Collaborate and join team meetings with Workstream TL's to educate and create awareness of KPI's and report set up.
16. Develop a comprehensive understanding of the source system used for reporting, working with the relevant capability teams.
Education / Certifications:
Bachelor ́s degree in Business Administration, Statistics or related field (preferred)
Job specific requirements:
Strong customer service-orientation
Self-directed and manage fluctuating workload
Attention to detail
Sense of urgency and high operational excellence
Strong technical and operations expertise in shared service center operations including performance metric definitions and metric calculations.
Advanced Excel knowledge (macros), MS Access, Service Now and SQL is a plus
Advanced English
2-3 years of related experience in a multinational environment is highly preferred
Strong stakeholder management skills
No Relocation support available
Business Unit Summary
Mondelēz International is the world's largest chocolate, biscuit and candy maker, and the second largest gum maker. Our North American and U.S. headquarters are in East Hanover, New Jersey, about 25 miles outside of New York City. We have Canadian offices in Toronto and Montreal. We have a strong North American manufacturing presence where we make our well-loved snacks like Oreo cookies, belVita breakfast biscuits, Trident gum and Cadbury chocolates. Our East Hanover location also houses our global research and development center for our consumer-favorite cookie and cracker brands.
USA:
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
Canada:
If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. For all internal and external applicants who require accommodation in the recruitment and selection process please contact 847-943-5460 for assistance/support.
Job Type
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services
Mondelēz International

Manila City, Metro Manila
Temporary
Full-time