performance improvement manager - Vice PresidentJPMorgan Chase

Job Description:
The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement. Our team is seeking a Performance Improvement Manager, Vice President (VP) to lead teams of consultants on strategic improvement efforts through current state assessments, quantitative analyses, and ideal future state designs. Performance Improvement Managers serve as trusted thought partners to senior stakeholders, delivering recommendations, robust implementation plans, and execution support to realize business improvement targets. Performance Improvement managers have high emotional intelligence and demonstrate strong influencing, expert negotiation, and excellent interpersonal skills, successfully participating in and leading engagements. As a part of the team, you will study, learn, and analyze complex process challenges, identify root causes, and design innovative solutions to close performance gaps.
Specifically, you will:
Employ Lean Six Sigma methodologies, leading teams of consultants to support one or more engagements
Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions
Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives
Ensure quality and timeliness of deliverables
Champion Continuous Improvement initiatives within the PE COE
Be a recognized culture carrier who leads with consistency, integrity, and humility
Collaborate with cross-functional partners to enhance the end-to-end value chain
Influence, design, and develop strategic processes
Actively develop team members, including serving as a mentor
Required Qualifications:
Bachelor's degree from an accredited institution
10+ years of work experience
Lean Six Sigma Black Belt
Demonstrated experience leading teams in strategy, process improvement, or re-engineering efforts
Demonstrated Project Management experience
Flexibility to work effectively with stakeholders and colleagues at all levels
Skilled Kaizen facilitator for both in-person and virtual environments
Strong executive-level communication skills and presence
Self-driven and capable of taking initiative and working with minimal direction
Excellent skills with MS Excel, PowerPoint, and Visio
Ability to travel as needed (25 - 50% on average; will vary by engagement and based on pandemic conditions)
Preferred Qualifications:
MBA or advanced degree
6+ years of post-graduate work experience
Consulting experience
Experience with Agile methodologies, Change Management Principles, Organization Design, or leading Transformational engagements
Proficiency with Tableau, Alteryx, or similar systems
Experience in the financial services industry
This position is an evening shift.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time