people services CoordinatorEntain

Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.Job DescriptionAs a People Services Coordinator you will be responsible for supporting the business and our employees through the timely and consistent completion of quality 1st line transactional HR activities.Reporting to the People Services Team Leader you will be part of the People Team, who provide a professional, high quality HR service to employees and managers across the employee life cycle; providing advice and guidance over the telephone or via the HR case management system.What you will do
Onboarding new staff and creating contracts for new starters
Triage and deal effectively with 1st line queries via phone or using the case management system
Manage cases with an end to end mindset
In line with the Quality Framework understand the needs of customers and continuously seek to improve customer service and resolve queries in the first instance where applicable
Using workflows and process maps to complete all allocated requests
Prioritising work activity to deliver Service Level Agreements
Contribute towards the HR strategy by identifying means of improving performance. Assist in reviewing business processes as necessary
Handling pay related queries and processing pay changes relating to employee's ensure employees are paid accurately and on time
Working closely with Payroll, Compliance and Pensions
Qualifications
Good understanding of employment legislation, its application and best practice
A broad understanding of the HR employee lifecycle
Strong communication and written skills
Administrative background
Desirable Experience:
Experience of working in a HR operations or HR Shared Services role
Experience of workflow and case management systems
Dealing with complex queries and cases and providing resolutions / advice within SLAs
Additional InformationAt Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.Depending on your role and location, you can expect to receive benefits like
A regular bonus
Healthcare support
A stake in our success through our ShareSave scheme
Great development opportunities
Wellbeing support, and so much more.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Entain

Pasay City, Metro Manila
Permanent
Full-time