people & culture AdministratorWorld Vision International

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!
Key Responsibilities:
JOB PURPOSE
The P&C Administrator is a front-line customer service representative for World Vison International staff. This position is responsible for providing quality and timely customer service and quick resolution of HR-related issues. In addition, the P&C Administrator will support the day-to-day administrative duties covering a number of employee programs and benefits.
MAJOR RESPONSIBILITIES
HR Administration and Employee Programs
Provide day-to-day administrative support for different areas of HR including employee recordkeeping/personnel files, onboarding/orientation of new staff and offboarding as appropriate.
Perform operational and maintenance functions for employee programs such as employee service awards and unemployment compensation. This include addressing questions, assisting with claims and general notification messages.
Other HR operational administration as needs arise.
Employee Benefits
Manage customer service activities pertaining to basic employee benefits including but not limited to:
WVI-GCMO Benefits
Government Statutory Benefits
Customer Service
Perform customer service functions for World Vision International employees - mainly Global Centre staff and International Assignees.
First line service ticket review for Ask P&C/P&C Helpdesk-related systems: Identify complexity of HR issues and either resolve general issues or route/escalate to an appropriate P&C Specialist, Generalist or Business Partner. Where appropriate, respond to service ticket issues regarding compensation, benefits and general employee inquiries.
Conduct periodic customer satisfaction surveys to evaluate effectiveness of P&C's helpdesk function.
Continuous Improvement & Ad Hoc Duties
Compile statistical reports and information as needed on Ask P&C ticket issues and other activities.
Continuous individual development
QUALIFICATIONS FOR THE ROLE
At least 2 years of experience in HR administrative operations and processes (benefits administration, employee services, labour relations, training support, etc.)
Demonstrative knowledge of local labour legislative law
Relevant tertiary qualifications or experience (BSc Human Resources, BSc Social Sciences, or any related course
Preferred:
Computer literacy with intermediate PC and administration skills
Demonstrative knowledge in Microsoft PowerPoint, Canva, Microsoft Outlook, and Power Automate is preferred
Applicant Types Accepted: Local Applicants Only
World Vision International

Pasig City, Metro Manila
Permanent
Full-time