Payroll practitioner(0856) IBM Business Services

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The employee is expected to assimilate HR Services culture and best practices, gain customer understanding, and build technical capability to operate payroll and time management systems. The payroll practitioner meets the job requirements of this role by meeting Service Level Agreements and delivering productivity and cost improvements. This position reports to the 1st line Payroll Operations Manager.Compilation and processing of transactional Payroll and/or Time Data. This requires teaming/collaboration with other teams that deliver payments/deductions via payroll.
Processing of Garnishment cases (answering interrogatories, updating information in the system, validation, and issue resolution).
Handling of orders for terminated/LOA employees
Ensure accuracy of employee and employer contributions for statutory requirements. This requires knowledge of tax and labor laws.
Ensure accuracy of other payments & deductions calculated by the system. This requires in-depth knowledge of company policies (eg. Overtime, allowances).
Generation of Pay Statements and other Business reports.
Generation of statutory reports. This requires knowledge/understanding of the country forms and government guidelines to complete these. The process owner should also have the capacity to verify that all information reported is accurate and legally-compliant.
Timely remittance of payments and/or report for employees, government offices, and 3rd parties.
Interface with external customers for requests &/or issue resolution (eg. Banks, Government officers, client, vendor).
Required Technical and Professional Expertise
Possess a bachelor's degree in any Business, Human Resource, and/or Accounting Courses
1-2 years of work experience in relevant field
Has background on payroll, preferably with US Payroll background
Experience of working in a business process operations environment (desirable)
Experience of working in a shared services organization (desirable)
Understanding of HR systems is desirable (experience working on SAP payroll is an advantage)
Technical capability to operate payroll and/or time management systems is an advantage.
Must have a general understanding of payroll work processes and basic income taxation principles
Must have proven efficiency in basic systems problem resolution through effective interface and communication
Must have proven efficiency in utilizing general office applications (MS office applications) and communication tools (Lotus Notes)
Preferred Technical and Professional Expertise
Strong Thinking and Problem Solving Skills - must have demonstrated the ability to analyze and solve complex issues
Client-focused - Recognizes client needs and recommends appropriate solutions
Team Player - must be able to build collaborative relationships with colleagues and clients, is able to deal flexibly with others
Strong Communication Skills - must have demonstrated the ability to effectively communicate with all levels of employees and manage multiple priorities
Taking Ownership - Accepts responsibilities for actions and decisions and prioritizes work based on business demands
Trustworthiness - Ability to deal with highly personal, confidential information is ESSENTIAL