payment Operations analystUnionDigital Bank

Role Overview:
Reversals and refunds manual handling
Transaction processing oversight
Exception handling
Chargebacks & dispute management
Key Responsibilities, Deliverables:
Ad-hoc handling of transactions requiring reversals and refunds
Mostly straight-through processing, flagged cases handled in Exception Handling
Check flagged as exception transactions (manual processed, over limit, highlighted by TM, etc.) and confirm if transactions should be processed
Work closely with customer support team to log and handle disputes e.g. transactions not recognized by customers
Bachelor's degree
Technical Competencies:
In-depth knowledge of all relevant banking and regulatory rules and policies related to payment operations, as well as expertise in electronic payment processing including current industry processing models and future industry strategies.
An understanding of local trends in electronic payments including International Remittances, ACH and disruptive payment landscape.
Analytical mindset and capability to report on KPIs and SLAs, and create process improvements to drive results.
Culture Fit and Values:
Open to new ideas and innovation
Celebrates diverse perspective
Has the courage to speak-up and challenge new ideas
Collaborative; ego out the door
Values trust and transparency
Work from Home
Entry Level / Junior, Apprentice Accounting and Finance Financial Services 3 openings Bachelor's degree graduate
UnionDigital Bank is a digital bank that aims to empower the country's digital economy. It enables Filipino communities, businesses, problem solvers, and regulators to leverage on Fintech, Blockchain, and Open Finance technologies, to move towards one goal of achieving inclusive prosperity. UnionDigital Bank will embrace innovation like a FinTech, but offer all the powers, experience, and track record of a fully regulated universal bank, being wholly owned by UnionBank of the Philippines (UnionBank).Armed with a world-class team, the backing and pedigree of a universal bank, deep fintech experience, and a passion & purpose to Tech Up the Philippines, UnionDigital is primed to lead the way into the future of finance and be the trusted bridge between innovation and regulation, making digital banking and virtual assets accessible to all Filipinos.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time