pay per Cli Ck spe CialistCushman & Wakefield

Job Description
Job Description
Customer Service
● Develop specific, targeted ad campaigns that are consistent with the strategic
brief set by the company and/or clients.
● Create and plan a variety of PPC campaigns across a range of digital channels
● Oversee existing campaigns and make recommendations on how to optimise
them
● Develop or make creative suggestions for advert templates
● Understand to support customer inquiries through social media
● Resolve customer inquiries quickly and effectively via social media based on the
Scope of work
● Understand Client Products and Services
● Review user reports regarding client products and services
● Make decisions according to the defined Policies and Procedures related to
client products and services
● Identify improvement opportunities in workflow and suggest solutions
● Interface effectively with other internal and Client teams
● Respond to customer inquiries through social media platform
● Provide feedback on web content reception and ... creative advert templates
based on customer queries and page observations to be produced by creative
team
Administration
● Setup and administer Google & Social Media Ads following the strategy and
design provided
● Schedule content posting according to content calendar (Content will be
provided by the creative team)
● Analyze and prepare reports on ad performance following templates and
guidelines
● Monitor ROI and KPIs
● Keep up to date with market trends and digital media developments
● Accomplish all other duties as assigned
Skills and Qualifications
● Open to fresh graduates and non-bachelor degree holders with relevant experience
● Positive attitude, detail and customer oriented with good multitasking and organisational
ability
● Must have excellent English and Filipino communication skills (spoken and written).
Responsive in a timely manner. Communicates in a clear, easy-to-understand way to solve
the problem. Adept in understanding and identifying concerns and feelings of others and
can shift communication style accordingly while extending patience.
● Has the ability to probe and understand concerns, uncovering root causes and providing
the best solutions.
● Has a good understanding of the influence of social media to sales and customer
satisfaction. Knows how to engage users and how to use each of the platforms correctly.
● Can recognize the need for change when things are not going according to plans, adapting
to improve as well as adapting to meet changes to trends and technology. Has a passion
for trying new things.
● Willing to learn the new ways of doing things to remain updated with trends and keep on
top of the game.
● Ability to look at numbers and analyze statistics with recommendations to improve the
digital campaign's performance.
● Willing to work in Alabang
Having the following skills/qualifications is not a requirement but definitely a plus!
● A good understanding of how PPC fits in to the wider area of digital marketing
● Demonstrable social networking experience and social analytics tools knowledge
● Relevant experience in social media management, social media customer service, social
networking, or chat support
● Experience in handling and reading various digital data for analytics and developing sound
recommendations for next steps
● Understands online marketing tools, like websites, podcasts, blogs, and social media posts
● Adequate knowledge of web design, web development, CRO and SEO
● Adequate knowledge of online marketing and good understanding of major marketing
channels
● HTML and Javascript Knowledge: Knows how to decipher, track, and retarget codes, or the
proper use of tags. Understands technology from a user standpoint to keep up with the
latest trends for browsers, devices.
● SEO Optimization: Understand the basic concepts of SEO and optimizing site content.
● Consumer Understanding: Can identify customer intent through understanding the brand
and the business(es) being served. Knowledge in coming up with the right placements,
keywords, and copy for display ads.
● Prior experience with copywriting, design, or production
Cushman & Wakefield

Imus, Cavite
Permanent
Full-time