patient experience officer (injury Management)Brainbox

About Brainbox
Brainbox is different to every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.
We in Brainbox are looking for a Patient Experience Officer (Injury Management) to perform a variety of customer support tasks.
This is an exciting opportunity for an experienced Patient Experience Officer (Injury Management) to join a growing and innovative company, to expand and further develop their career.
An experienced team of professionals to collaborate with and learn from
Agile development environment focused on high quality and impact work
Great culture, flexible working practices, and life balance
Qualifications and Experience
Bachelor's Degree in Nursing or any relevant course
Must be a Registered Nurse
At least 2 years of hospital/clinical experience
Has a high degree of understanding and experience in dealing directly with patients with injury
Experience in roles requiring a personable, sensitive, and genuine approach to patient relations
Has a strong understanding and grasp of medical terminology and translating these to the uninitiated
Previous experience in practice administration will be highly regarded
Skilled in customer service and health care management
Responsibilities
Builds customer and stakeholder relationships
Acts as an information resource and ambassador to patients, the public, and all other stakeholders
Receives inbound calls and provide appropriate customer support
Evaluates and assesses status of patients and screen patients risk in accordance with established protocol and standards
Adheres to the practice's policies, procedures, and code of conduct by meeting practice standards and accountability and ensures clinical governance processes are in place
Performs miscellaneous job related duties as assigned
Certifications
Relevant nursing certifications
Attributes
Process and detail oriented
Strong English comprehension, both written and verbal
Well-spoken English that can be easily understood
Takes direction and instruction in a positive manner
Documentation and organisation skills
Perks
A very attractive and highly competitive salary
Modern air-conditioned offices are located along MacArthur Highway with easy access to public transport
A fun and inclusive working environment co-located with a number of other Australian companies
Great working culture where staff are encouraged to pursue paid training and professional development
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
2-3 years of relevant work experience required for this role
Working rights required for this role