patient CoordinatorClark Outsourcing

Job Description
Salary: 25,000 - 35,000 PHP a month
Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features
Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation
Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions
Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience
Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns
Provide regular updates to patients until the issue is resolved, ensuring they are well-informed throughout the process
Act as an advocate for the patients, understanding and fighting for their needs within the organization
Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine
Escalate issues to higher-level support when necessary to ensure timely resolution
Previous experience in a patient support role, preferably in a healthcare or telemedicine setting
Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening
Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions
Proven ability to handle challenging situations with patience and professionalism
Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment
Familiarity with medical terminology, appointment scheduling, and billing processes is a plus
Commitment to maintaining patient privacy and data protection regulations, such as HIPAA
Proactive mindset with a passion for continuous improvement and learning
Reports To: Partner, Partner Advisor
SSS, Philhealth, Pag-Ibig
13th Month Pay
HMO and Life Insurance (AVEGA)
Free Shuttle Service
CO League - Monthly Company Activities
CO Clubs
CO Amenities Swimming Pool, Clinic and Kids zone
CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
CO Academy - Training and Development Programs
COolture Coach
CO Gears
Cool and Flexible Workplace
Other Performance and Attendance Based Rewards
Bereavement Leave
Paternity Leave
7 days SOLO Parent Leave
Magna Carta Leave
Company Bank Loan