Do you want to change the world? We do, too.
With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.
Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.
Widely recognized as the world's standard for solar, SunPower produces the world's highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.
In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades' long legacy in setting quality and performance standards.
As we look to the future, we are seeking a world-class Partner Portal SME based in ROHQ, Binan, Philippines. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower. Are you ready to change the way our world is powered?
SUMMARY OF ROLE
SunPower is seeking for a Application Solutions SME - Dealer Portal reporting to the Applications Solutions Team - Manager. The Application Solutions SME - Dealer Portal is responsible in carrying out the task and scope as Partner Account specialist. The role includes dealer application and account on-boarding, account, contact and user management and other dealer related tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work on Level I to Level III escalated cases for resolution or proper endorsement to Channel Operations.
Work with dealers, operations team and business owner to resolve client issues or request.
Participate in product and knowledge trainings, and realignment meetings to enhance and further develop customer service and technical skills needed to maintain an understanding and expertise in the functionalities of Digital Application and Dealer Processes, and how it is used within the organization.
Collaborate with various business segments within the organization about process streamlining which involves partner account set-up and management.
Perform Ad Hoc tasks as provided by management.
Attends and participates in meetings as required.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum Requirements
Candidate must possess at least a Bachelor's/College Degree in Marketing, Sales, or IT related courses or, similar working experience in the related field.
Experience in customer support for North American customer.
Must have 1 to 3 years of Sales and Marketing experience, preferably.
Salesforce experience, a plus.
Customer focused attitude with ability to ask pertinent questions to understand the root cause of the issues and identify the business impact to drive priority and response plan.
Ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Time management, organizational skills and keen attention to detail.
Strong analytical and problem-solving skills
Strong prioritization and multitasking skills
OTHER PERTINENT INFORMATION
Location: ROHQ
This is an FTE position
Applicants must be willing to work in Laguna Technopark, Binan Laguna
Candidate must be legally entitled to work and reside in the Philippines
Applicants must be willing to work on a night shift schedule supporting North America region
Applicants must be willing to render overtime as business requires
Tool of Trade: Laptop/Desktop, Extended Monitor, Headset (as needed)
Job Grade: PA.43
Jobs2Web
With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.
Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.
Widely recognized as the world's standard for solar, SunPower produces the world's highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.
In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades' long legacy in setting quality and performance standards.
As we look to the future, we are seeking a world-class Partner Portal SME based in ROHQ, Binan, Philippines. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower. Are you ready to change the way our world is powered?
SUMMARY OF ROLE
SunPower is seeking for a Application Solutions SME - Dealer Portal reporting to the Applications Solutions Team - Manager. The Application Solutions SME - Dealer Portal is responsible in carrying out the task and scope as Partner Account specialist. The role includes dealer application and account on-boarding, account, contact and user management and other dealer related tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work on Level I to Level III escalated cases for resolution or proper endorsement to Channel Operations.
Work with dealers, operations team and business owner to resolve client issues or request.
Participate in product and knowledge trainings, and realignment meetings to enhance and further develop customer service and technical skills needed to maintain an understanding and expertise in the functionalities of Digital Application and Dealer Processes, and how it is used within the organization.
Collaborate with various business segments within the organization about process streamlining which involves partner account set-up and management.
Perform Ad Hoc tasks as provided by management.
Attends and participates in meetings as required.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum Requirements
Candidate must possess at least a Bachelor's/College Degree in Marketing, Sales, or IT related courses or, similar working experience in the related field.
Experience in customer support for North American customer.
Must have 1 to 3 years of Sales and Marketing experience, preferably.
Salesforce experience, a plus.
Customer focused attitude with ability to ask pertinent questions to understand the root cause of the issues and identify the business impact to drive priority and response plan.
Ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Time management, organizational skills and keen attention to detail.
Strong analytical and problem-solving skills
Strong prioritization and multitasking skills
OTHER PERTINENT INFORMATION
Location: ROHQ
This is an FTE position
Applicants must be willing to work in Laguna Technopark, Binan Laguna
Candidate must be legally entitled to work and reside in the Philippines
Applicants must be willing to work on a night shift schedule supporting North America region
Applicants must be willing to render overtime as business requires
Tool of Trade: Laptop/Desktop, Extended Monitor, Headset (as needed)
Job Grade: PA.43
Jobs2Web
Other Info
Biñán, Laguna
Permanent
Full-time
Permanent
Full-time
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Sunpower | Maxeon
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Biñan, Calabarzon
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About the company
Sunpower | Maxeon jobs
Biñan, Calabarzon