part-time omnichannel admin assistant | Healthcare Accountบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
 
You will help us deliver excellent service to our partner brands by performing these tasks:
Handle inbound customer order inquiries, placements, requests, and complaints efficiently and professionally
Provide accurate information using appropriate tools and strong product knowledge
Process documentation, proof of delivery, and customer updates as required
Ensure data accuracy across all systems and collaborate effectively with external partners when necessary
Consistently meet performance targets and service-level commitments
Who are we looking for?
Completed at least 2 years in college
Must have at least 6 months of customer service experience involving invoice and order processing, execution of customer service requests, documentation of customer interactions using CRM and ERP systems, and resolution of customer concerns in accordance with SOPs and work instructions
Preferably with experience in the healthcare industry, particularly with medical devices and technology distribution
Typing speed of at least 40 words per minute with 90% accuracy
Strong verbal and written English communication skills
Amenable to work following a part-time schedule
Can work in Ortigas Center, Pasig City