part-time Customer Service agent for a sports ecommerce companyLTVplus

You're an experienced support professional with a strong background in refund processing and payment management. You take pride in your writing skills and can work efficiently with minimal supervision.You're dependable, detail-oriented, and thrive in a structured support environment where accuracy and timely resolutions are key. You communicate clearly and professionally through written channels and can handle a high volume of tickets with ease.Bonus points if you've worked in eCommerce or managed complex support cases involving refunds, disputes, and order corrections.🌟 What You'll Be DoingHandle customer inquiries through Zendesk and emailManage refund requests, address corrections, and dispute resolutions between buyers and sellersCommunicate with carriers and vendors to resolve delivery or payment issuesPrioritize and process tickets efficiently, maintaining accuracy and professionalismTroubleshoot customer concerns and provide clear, timely updates on resolutions🧰 Tech & Tools
Support Platform: Zendesk
Communication: Email
Bonus: Experience in eCommerce or online payment systems is a plus📆 Working Hours
Full-time position with flexibility to manage approximately 600 tickets per week
Dependability and consistency in response times are highly valuedApply now and let's make order magic happen!Note: Only shortlisted candidates will be contacted.
LTVplus

Makati City, Metro Manila
Permanent
Part-time