Paralegal | File ManagerThink Support Services Inc.

About Us
Think Support Services Inc (TSSI) is a fast-growing business supporting the delivery of innovative, digital and high volume solutions to the Australian retail property market. With a focus on the sale and purchase of property connecting people, systems and data across the pre-sale, building inspections and conveyancing process through to settlement, we're changing the face of the Australian retail property market.
About the Team
The Legal Delivery Team is the engine room of TSSI. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
About the Role
Working as part of a team providing legal support services to customers who are buying or selling a residential property in Australia you will be responsible for:
Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively
Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines
Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation
Coordinating with external stakeholders in Australia such as banks, local councils or the other parties conveyancer
Calculating taxes and other financial assessments relevant to property settlement for review
About You
You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You confidently and quickly build relationships and give your customers confidence they're in safe hands. You're able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organised, both your customers and your team know you can be depended on and are always reliable.
With a completed Bachelor's degree you will have:
2-3 years direct customer contact (written and phone-based) experience working with Aust / NZ, US or UK customers
Expertise in Microsoft 365 applications
Experience working with legal concepts, definitions and documentation preferred
Working Location and Requirements
Our teams are currently working from home however, this role will be based in our Makati head offices once circumstances allow. In order to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
Conducive home office (free from noise and distraction)
Main internet: wired internet of at least 5mbps
Reliable back up internet: at least 3mbps speed
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Legal Business Process Outsourcing 20 openings Bachelor's degree graduate
TSSI is a BPO that works exclusively with Australian clients. We focus on Sales, Support, and Delivery roles and offer growth opportunities and solid career progression to valued staff.Benefits of working with us include:Multi-cultural workplace. Work with Australians, UK, Welsh, British, South Africans and Filipinos. We are a diverse workplace culture.Work in Ayala Avenue, Makati, Philippines. Enjoy top-tier work and living conditions while having access to the best that the Philippines has to offer.Competitive compensation and the chance to do work that matters. As a professional services firm, we uphold high ethical standards.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time