outlook mobile t1 agent( Japanese Speaking)Lifted Solutions

Company DescriptionWe are looking for experienced freelance Japanese Technical Support Agents to join our 24/7 global support Tier 1 team for a leading Mobile App on iOS and Android. If you're a customer support rockstar with strong troubleshooting skills and have passion for mobile technology, we want to hear from you!Ideal candidates will demonstrate exceptional customer service skills, advanced troubleshooting capabilities, and a strong commitment to mobile technology excellence.Job Description
Scope of Work
-Deliver timely and effective support by responding to technical inquiries and resolving user issues.
-Evaluate user needs and recommend appropriate troubleshooting steps.
-Maintain awareness of the latest application builds, including version updates, feature changes, bugs and known issues.
-Identify reproducible issues, cover basic troubleshooting and escalate to Tier 2 team
-Operate into a virtual machine for client's platform usage.
-Collaborate with a distributed, multicultural team to ensure consistent service quality.
-Ensure customer contact via chat occurs within a maximum of 10 minutes of accepting a support request and it's alligned to team's procedures.Qualifications
Requirements
- Native or bilingual proficiency in Japanese, with fluent English reading and writing skills. Grammar and punctuation would be evaluated.
- Prior experience in front-line technical support roles (Tier 1).
- Ownership of an iOS and/or Android device.
- Immediate availability and flexibility to work across Japan timezone (UTC +9).
- Strong communication skills and the ability to work independently in a remote environment.
- Willingness to register devices with Microsoft Intune and maintain compliance with Intune policies
- Implementation of Multi-Factor Authentication (MFA) within 30 days of contract commencement
- Adherence to the client's Data Protection Agreement, Code of Conduct, and Security Requirements
- Working from public or shared locations is strictly prohibitedAdditional InformationDevice Requirements:(a live verification will be conducted to ensure following requirements are met prior to start of engagement)● A laptop/PC with DUAL boot:■ Boot 1: Personal and work partition.■ Boot 2: Environment dedicated to the project.● Operating System: Windows 11 Pro (latest updates installed and activated with a genuine product key).● Memory: Minimum of 16GB RAM● Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.● Module: Trusted Platform Module (TPM) 2.0 version is required.● Storage: Minimum of 160GB SSD with 64 GB free space for the partition.● Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.● Internet Speed: Minimum of 50 Mbps upload/download speed.● Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.● Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.● Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.● Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.
Lifted Solutions

Manila City, Metro Manila
Permanent
Full-time