outbound Sales Agent -us cruise reservations accountNeksjob Corporation

Job Description
PERSONAL CRUISE CONSULTANT
Campaign: US Cruise Reservations Account
Headcount Requirements: 24
Work Condition: Permanent - Full-time Employment
Work Type: OUTBOUND - sales
Work Schedule: Shifting - US
Work Arrangement: Onsite
Reporting Site: Eastwood, Quezon City
Salary Package: 23,000.00 all in package (18k Basic + 2k Non-Tax Allowance + 3k
Campaign Allowance)
Minimum Qualifications:
Sales target: Proactively use all available resources in order to generate targeted revenue
of deposited new direct bookings annually; from both past and prospective customers
Manage own time and priorities, to efficiently contact and service leads
Build and maintain relationships with contacted leads to facilitate repeat business
Champion and be an ambassador for the Cruise Holiday team including working with
and developing outbound processes
Display excellent customer service and exceed customer expectations at every
opportunity: including (but not limited to) selling the right cruise holiday to meet
customer needs
Incorporate key messages and strategies to ensure the best outcome for the customer
and the business, including brand compliance
Utilize and develop creative selling techniques, including up-sell and cross-sell options to
customers: promoting certain sailings as directed by the business
Guide and influence contacted leads to make a booking using selling skills and
strategies
Proactively develop a lead follow-up process and strategy, including diary management
to contact leads in a timely manner and the provision of further information and/or
relevant brochure
Take initiative to provide feedback and suggestions to the team and wider Customer
Service department on process and procedural improvements
Maintain the highest standards of professionalism in all interactions, creating a positive
image of the products and the Company
Challenge all levels of management utilizing correct channels, where facts and evidence
require it
Commit to and demonstrate the values and behaviors of Customer Service and the
wider department / Company
Other duties as required