Functional Overview:
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
Duties and Responsibilities:
Provides first-line investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per help desk procedures
Communicates with client regarding incident progress
Ensures tickets are always updated until issues are resolved
Conducts hardware and software maintenance and support
Performs IMAC (Install, Move, Add and Change)
Local network support and/or assists centralized Network team
Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
Assists Asset Management Team in inventory of IT assets
Performs deployment and movement of IT assets
Performs additional task that may be assigned by the immediate supervisor
Minimum Competencies:
Excellent customer interface skills
Good interpersonal communication skills
Understanding of customer satisfaction principles and practices
Ability to write technical support documentation
Team player
Ability to work under pressure
Good organizational and time management skills
Good analytical and problem-solving skills
Maintains strong attention to detail in high-pressure situations
Strong communications skills, both written and oral
Minimum Qualifications:
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
Willing to be assigned in multiple locations
Excellent in English communication skills both verbal and written
Willing to work on shifting schedule, Holiday, weekends and Night shift
Experience and knowledge in Active Directory and ticketing systems is a plus
Bossjob
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
Duties and Responsibilities:
Provides first-line investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per help desk procedures
Communicates with client regarding incident progress
Ensures tickets are always updated until issues are resolved
Conducts hardware and software maintenance and support
Performs IMAC (Install, Move, Add and Change)
Local network support and/or assists centralized Network team
Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
Assists Asset Management Team in inventory of IT assets
Performs deployment and movement of IT assets
Performs additional task that may be assigned by the immediate supervisor
Minimum Competencies:
Excellent customer interface skills
Good interpersonal communication skills
Understanding of customer satisfaction principles and practices
Ability to write technical support documentation
Team player
Ability to work under pressure
Good organizational and time management skills
Good analytical and problem-solving skills
Maintains strong attention to detail in high-pressure situations
Strong communications skills, both written and oral
Minimum Qualifications:
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
Willing to be assigned in multiple locations
Excellent in English communication skills both verbal and written
Willing to work on shifting schedule, Holiday, weekends and Night shift
Experience and knowledge in Active Directory and ticketing systems is a plus
Bossjob
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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KMC Solutions, Inc.
About the company
Position oss te Ch 1 recruited by the company KMC Solutions, Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on OSS TECH 1 or KMC Solutions, Inc. company in the links above
About the company