order to cash Team LeadIbm

Introduction
As an OTC Team Lead at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You'll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic recommendations will drive change in a digitally-enabled era and give you the opportunity to collaborate with highly talented IBMers. Are you ready?
Your Role and Responsibilities
As an Order to Cash (OTC) Team Lead, you will be able to do the following tasks/functions:
Prepare monthly cash collection forecast
Work with client in setting monthly collection targets
Define prioritization tactics of the team
Monitor daily performance of the team against the target
Represent the team in client or interlock meetings
Manage stakeholders' requirements or expectations
Assist the Operations Manager in ensuring:
a. Continuous improvement plans are in place
b. Compliance with SLA's and Key Measurement targets
c. Business controls are in place
d. BCP readiness
e. Seat Utilization target is met
f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
Provide issue resolution to team members for escalated issues
Build capability of the team: ensure proper onboarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
Provide explanations on monthly collection performance every month-end.
Review and approve Desktop procedure (DTP)
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Required Technical and Professional Expertise
Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
Must possess strong leadership ability and organizational commitment
Adept in using at least MS Excel, MS Word, and MS PowerPoint.
Highly organized, analytical, results-oriented and is keen on details.
Has high level of maturity and sense of responsibility
Has the ability to collaborate with others
Highly motivated and proactive and unquestionable integrity
Preferred Technical and Professional Expertise
Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team
With experience in multinational and/or multi-cultural setting.
Extensive working knowledge of SAP/GetPaid/ARCollect will be an advantage.
IBM

Naga City, Camarines Sur
Permanent
Full-time