Order Processing specialistTurnitin, LLC

Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.
For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.
Job Description
The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.
Key Responsibilities
Process external customer purchase orders or other forms of commitments
Provision new and existing customer accounts on multiple platforms for our various products
Process internal customer requests
Effectively resolve customer issues/concerns regarding purchases/provisioning
Respond to customer email inquiries and requests
Develop and maintain excellent rapport with customers, both internal and external
Provide first hand support to sales, resellers/partners, finance, product support teams globally
Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
Perform other administration duties and projects as assigned
Qualifications
Required Experience
2-3 years experience (preferred) in order processing, customer service or related experience
High level of computer literacy
Excellent verbal and written communication skills
Must be customer-retention focused
Detail oriented with excellent organisational and interpersonal skills
Ability to adapt quickly in an fast paced environment
Must be able to effectively prioritise, multi task and work well as part of a team
Previous experience with SalesForce or Netsuite is a plus
Additional Information
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership - We have a bias toward action and empower teammates to make decisions.
One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes.
Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.
SmartRecruiters

Metro Manila
Permanent
Full-time