Order Management administratorAvid Technology

Order Management Administrator
Job Description (Role Profile)
Following internal mobilities, Avid is looking for 2 new Order Management Administrators to join its team in Manila! Reporting to the Order Management Supervisor you will work within a team of order administrators ensuring the timely processing of orders in accordance with company policy, process and SOX compliance regulations. This team is a key point of contact with cross-functional departments such as sales, credit, IT, supply chain and contracts management.
Responsibilities & Duties:
Delivers simple order entry of sales transactions for direct and channel partner customers in support of Avid's portfolio of video and audio products, support and services
Delivers order entry of sales transactions for direct and channel partner customers in support of Avid's portfolio of video and audio products, support and services
Collaborates with credit, sales, finance and supply chain to resolve pricing, shipping, invoicing and material management to provide resolution when required
Evaluates incoming orders over 50k (USD) for terms and conditions and document requirements; prepare the document packages for compliance review
Manages invoicing resolution when required and credit/debit activity associated with customer accounts
Ensures compliance with established order administration procedures to ensure orders are processed according to company policy
Serves as Subject Matter Expert for Order Management by providing active management of the WW backlog and current quarter bookings slated for shipment including working with Sales to ensure all issues are cleared to meet shipment timeline.
Attends daily checkpoint meeting to drive shipments by clearing delivery blocks and working closely with S&T Logistics team.
Leads routine reports review and deliver for order release management; coordinating with sales, credit and supply chain.
Qualifications & Skills:
First successful experience (1-3 years) in order management, accounting, finance or sales operations
Proficient in SAP
Familiarity with Microsoft office suite products
Excellent attention to detail and problem-solving skills
Strong customer support orientation with the ability to build working relationships with internal and external customers
Ability to work effectively and independently in a fast-paced environment and to adapt quickly to changes in policy and process as the business evolves
Experience in Salesforce.com a plus
Worldwide cultural awareness
Mandatory extended hours will be required at times of high volume including but not limited to the weeks preceding each quarter end
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Avid:
Our digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us hundreds of awards, including two Oscar® statuettes, a Grammy®, and 16 Emmys®. For more information about Avid solutions and services, visit avid.com, connect with Avid on Facebook, Instagram, Twitter, YouTube, LinkedIn, or subscribe to Avid Blogs.