order desk Analyst8x8

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
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8x8, Inc. is seeking an enthusiastic Order Desk Analyst to help us in our overall growth efforts. You will be an integral part of the Commercial Sales Operations team. The goal is to increase efficiency of sales efforts that will help our reputation and growth.
Responsibilities
Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
Provide cross functional operational support to sales, logistics and manufacturer on daily activities
Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
Maintain proactive communication with Sales and Management on any urgent orders/exceptions
Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end
Requirements
2+ years experience in ordering/sales operations or inside sales or equivalent preferred
Basic understanding of revenue recognition
Ability to read and understand various agreements/documents to extract relevant data
Well-organized, detail oriented; able to calculate pricing in accordance to matrix
Exceptional communication & critical thinking skills
Skilled with Salesforce, Apttus or other CPQ/QTC system, and CRM & Google Apps preferred
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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8x8

Manila City, Metro Manila
Permanent
Full-time