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oracle cx fuctional ConsultantMy Virtual Mate

Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 20/10/2023
Deadline: 29/11/2021

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This is a remote position.
As an Oracle CX Functional Consultant, you're primarily responsible for capturing, analyzing and estimating customer business requirements and translating them into Oracle Siebel CRM / Oracle Cloud CX solution architecture that fit within the customer's business environment and business objectives.
You will lead complex functional/process analysis and facilitates workshops with senior customer resources and subject matter experts. Captures and understands client's business requirements and specifies system, application or process designs. You should also be in involved in a bid process in mapping the client requirements to the base product functionality to present a product fit. You should lead the complex functional analysis and review the solution overview, functional designs, technical designs, configuration within the project. You are overall contributor to deliver a fully-functioning solution to the client.
You liaise with business analysts for the requirements, management for the estimations and high-level planning, functional architects, technical architects, designers, developers, product team, and test teams for the solution implementation, during the entire phase of a project implementation.
Tasks:
Identify the appropriate software architecture based on the requirements and design elements contained in a system specification
Analyses software requirements, defines solution parameters and specifications.
Conduct formal workshops with the client to gather requirements, displaying knowledge of the business environment in defining the customer's needs
Produce the estimations of the solution and involved in the high-level planning and implementation methodology of the project.
Able to be engaged in Pre-Sales activities and writing of technical proposals
Leads the function design process. Facilitates design workshops.
Negotiates and manages functional scope to reduce business and technical risks for both the client and Oracle Consulting
Requires Software Development Lifecycle experience.
Ramp up on Cloud methodology and approach
Able to apply professional mastery and industry-wide understanding of technology, tools and methodologies to develop solutions in leading edge or critical situations.
Viewed by customers as a trusted adviser
Able to manage the customer and manage situations during the implementation process with the customer
Assist software developers with the creation of detailed software design specifications.
Perform software version control and maintain periodic compilation schedule.
Should be able to review the technical solution designs, configuration aligned with the functional solution.
Should be able to conduct trainings for clients and within oracle.
Coordinate with the product team to provide inputs for the future enhancement of the product.
Good team player and have strong analytical skills.
Self-motivated with a lot of energy and drive
Mentor junior consultants.
Requirements
Minimum has 4-5 years of experience as an Oracle CX Functional Consultalt
Previous strong hands on implementation experience of Siebel CRM, at least 3 full cycles of successful implementations
Hands on implementation experience on Oracle Cloud CX, CPQ, Right Now, Eloqua and Oracle Social Relationship Management SRM of 2 projects minimum
Leads teams of designers and developers throughout the implementation life cycles to produce analysis and designs for new and ongoing projects demonstrating:
In depth knowledge of functional & technical domains such as: Siebel CRM, CTI, CX Sales, CPQ, Oracle Service Cloud/RightNow, CX Marketing/Eloqua, Oracle Social Relationship Management SRM and others
In depth knowledge of the overall architecture of Oracle Siebel CRM and/or Oracle Cloud CX, RightNow, Oracle SRM and Eloqua
Experience with web application development in the Service Cloud environment using PHP, MVC framework, HTML and CSS.
Experience with Custom processes, Engagement Engine Rules, .Net Add-ins and Customer portal implementations
Experience with building integrations between the different Oracle CX products and/or Siebel CRM or other CRM/Fusion products
Implementation Experience in Real State, Telecom and Financial Services Industries
Expertise in application of Oracle's OUM methodology.
Expertise in supporting Testing, Defects Analysis and Fixing in sync with product development and support
Demonstrate extensive knowledge of the Oracle solution, and keep abreast with the product roadmap.
Good understanding of Oracle technology
Good to Have Skills and Experiences:
Working experience with global Sales department.
Ramp up on Cloud CX product line
Techno-Functional Skills
Work From Home Requirements:
At least 10mbps internet connection
Back up internet connection, postpaid or prepaid
Laptop or Desktop with updated operating systems (at least core i5 or higher)
Backup laptop or desktop (at least core i5 or higher)
Headset with mic
No background noise during work hours
Must not be currently employed full time
My Virtual Mate

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Manila City, Metro Manila
Permanent
Full-time

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Manila, Metro Manila


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