oracle brm DeveloperPCCW

Primary Objective:
To deliver customer service by providing Revenue Management (RVM) support for Oracle Billing and Revenue Management (BRM) and the related technologies. The responsibilities include implementation and ongoing support, resolving the software/hardware issues and assisting customers with their day to day operational related issues.
Primary Accountabilities:
Hands-on experience in providing technical support, deliver advanced technical troubleshooting and problem-solving solutions related to BRM functionality and technology
Support the customization/adaptation, sharing implementation and best practices advice of billing solution
Hand-on experience with Oracle BRM, Rating, Billing process, Invoicing, ECE, OCOMC, PDC, Billing Care, IDM and API are highly preferred.
Able to troubleshoot and debug code
Develop application fixes for critical application defects
Create scripts to identify, analyze and correct data issues
Collaborate with team members in a virtual team environment to extend field experience to different customer situations
Contribute to the development and management of BRM solution
Collaborate with subject matter experts/development team when additional support is needed.
Ability to take independent initiatives, learning and ability to fit seamlessly into any team.
Ability to engage customer, manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.
Case handling, software change management, integration of BRM with BSS applications
Ensure interworking of BRM with BSS applications and all functions are working well
Troubleshooting, executing system health check & preventive maintenance task on different BSS solution
Should support and guide project from operation end
Should be flexible to working in shifts and Customer time zones
Fix the issue and provide suggested workaround solution
Escalation of issue to vendor/customer for which resolution or workaround isn't available and provide the issue description, logs, findings and troubleshooting steps carried out.
Outage handling and communication management with relevant stakeholders
Should be able to mentor, guide and train junior team members
Skills / Experience / Typical Qualifications:
Education:
Degree holder in Software development/engineering or a related discipline with at least 2 years relevant experience in Billing solution
Experience:
At least 3 years in Oracle BRM
Technical proficiency in and learning attitude toward BRM and BSS applications
Strong telecom domain knowledge
Strong domain knowledge in revenue management, BSS and related technologies.
In depth knowledge of BRM customization/extension methodologies
Technical and functional expertise with solid understanding of underlying data flow and functionality in BRM.
Excellent level of knowledge of BRM database structure
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL, C, Java)
Experience in API technologies like REST, SOAP, JSON, JMS
Knowledge with hands-on experience in database like ORACLE
Knowledge with hands-on experience in java, linux is an added advantage
Experience in OS like Linux
Languages: Excellent command of both spoken and written English is essential
Personal skills:
Capable of handling complex BRM issues and delivering customer-focused service support under high pressure
Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
Ability to work in a fast-paced and dynamic environment
Excellent problem solving, interpersonal, presentation and communication skills
Ability to quickly adapt to technology and/or application changes and business delivery priorities
Referral Bonus Amount
2,500 USD
Referral Bonus Payment
The Referral Bonus will be paid to the referrer through payroll in the following month after the referee has satisfactory fulfilled the requirements as stipulated in the Tech Talent Staff Referral Program - Scheme Paper
The referral bonus payment will be issued in 2 phases
- 50% bonus will be paid after the referee has completed the company's service for 3 months
- 50% bonus will be paid after the referee has completed the company's service for 6 months
Application and Contacts for Enquiries
Jorred De Mesa
Email: [Protected Info]
Ref ID: 23581
Location:
Pasig, 00, PH
Business Unit: PCCW Solutions
Full Time/ Part Time: Full Time
Job Function: Technology
Featured Job Category::
PCCW

Pasig City, Metro Manila
Permanent
Full-time