operations Team LeaderJPMorgan Chase

Job Description:
Department Summary
Direct Auto Booking is responsible for Processing RCO loan documents after the customer has signed & returned all documents for a refinance or auto purchase. Once all documents have been processed, the loan is booked and the account is given to the Funding group to distribute loan proceeds. The Direct Auto Funding Team has the responsibility of funding disbursements for Auto loans received from the Booking Team.
Qualifications
At least 12 months in current job and process
Latest My Development rating of at least "On Track"
No Corrective actions; not on any PIP
Proficient in Microsoft Office
Excellent interpersonal skills
Strong written and verbal communication skills
Exceptional time management and organizational skills
Ability to follow complex methods and procedures
Ability to plan, organize and prioritize tasks
Ability to demonstrate creativity
Ability to motivate, coach and develop for performance improvement
Must be able to perform in a high pressure, time-sensitive environment
Duties and Responsibilities
Track team performance to ensure all members are performing based on defined standard of performance
Determine workflow priorities and ensure all SLAs are met
Perform coaching to correct product knowledge or behavioral opportunities and to help them identify skill deficiencies and create action plans
Identify gaps in the process and recommend process improvement
Serve as a link between directs and the management
Responsible to attend meetings and training enablement
Work with other leaders to carry out LOB's initiatives in leadership and training, employee engagement, etc
Leads/ participates in process improvement initiatives
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
JPMorgan Chase

Philippines
Permanent
Full-time