operations Team Leader - dgt (28k sign-on bonus)Wonders

-Create a work environment that is conducive to long-term employment and employee satisfaction
-Manage voluntary attrition of team encouraging ownership of CSRs and proactively discussing issues and providing feedback
-Analyze call volume statistics for service levels and schedule adhere and to monitor agent calls for quality and professionalism
-Understand and be committed to the short and long-term direction of the company
-Create unique ways to reward exceptional behavior or employee performance, besides the methods used by the company
-Manage employee attendance within company guidelines
-Ensure high morale within the team
Requirements
-Bachelors Degree preferred but not required
-1 - 2 years of successful supervisory experience
-Prior customer service contact center experience
-Ability to work well under pressure
-Effective written and verbal communication skills
-Ability to analyze and creatively solve problems in a fast-paced environment
-Prior training preferred
-Ability to lead, direct and motivate a team of CSRs to meet performance objectives
-Excellent time management skills
-Ability to multi-task
-Must be willing to work in Dumaguete
Benefits
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Tiptopjob

Dumaguete City, Negros Oriental
₱25,000-35,000 per month
Permanent
Full-time