operations team leader | design and EngineeringClearSource

SNAPSHOT OF THE ROLE:
The Team Leader ensures client satisfaction by overseeing the operations of lines of business under management in a way that drives employee engagement while achieving program-wide financial goals. This is to be done in accordance with the company mission, vision, and core values. The Team Leader reports to the Director of Operations.
Teach the ClearSource model for leadership training to new leaders and regularly review this model with all leaders under management.
Design and promote high visibility of key performance indicator (KPI) reports which monitor progress toward program goals for production- and supervisor-level staff.
Conduct a weekly one-on-one meeting/coaching with each direct report leader to:
Review and discuss the progress of their team (People Analyzer)
Ensure alignment of mutual expectations
Assess and improve job satisfaction
Perform root cause analysis and resolution of issues
Identify opportunities to recognize good performance
Oversee the selection of new hires and internal promotions through interviews and/or review of recorded interviews
Monitor onboarding and offboarding practices to ensure they follow the company's standard processes for such activities.
Assess the efficacy of training efforts and provide feedback to the Learning and Development department to close gaps in knowledge and skill.
Conduct a weekly quality calibration meeting with each client for programs under management and own the resolution of findings identified.
Review all disciplinary actions to ensure alignment with principles taught in the company's leadership training program, the ClearSource Core Values, and the ClearSource Code of Conduct.
Handle the resolution of client requests and escalations in a timely manner.
Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy).
Requirements
QUALIFICATIONS:
Bachelor's Degree
Proven leadership as Team lead / SME / Industry Project Supervisor
Excellent level of English communication skills
With at least 25Mbps internet speed
Can work on shifting schedule
Benefits
WHY JOIN CLEARSOURCE?
Competitive salary
Remote work set-up
Medical and Dental Insurance (With free 2 dependents)
Group life insurance
Merit salary increase
Paid time off (PTO) such as sick days and vacation days
13th Month Pay
Passionate, energetic & innovative work culture
Friendly team driven environment
Skills and experience development
ClearSource

Pasig City, Metro Manila
Permanent
Full-time