Operations support managerGR Human Resource

JOB SUMMARY
The Operations Support Manager's key focus is to ensure that the right capabilities are in place to support operational activities and that customer experience is held in each transaction and in every channel within his/her assignment.
He/she is expected to manage customer experience quality assurance and process engineering to ensure control and continuous improvement of his/her segment's performance, while in close coordination with the Operations Managers.
He/she is also expected to oversee business intelligence functions to ensure development, delivery, and maintenance of reports automation, report tools, agent tools, and dashboards.
Requirements
Graduate of any Engineering course or any related fields.
At least 2 years of work experience managing or supervising a Quality Assurance Team in a Customer Service set-up.
At least 3 years of work experience in a managerial role.
At least 5 years of work experience in data analytics or process improvement.
Certified & experienced Six Sigma Green Belt or trained Six Sigma Black Belt
Strong analytical, problem solving, and project management skills.
Proficient in MS-Excel, MS-Word, MS-PowerPoint, MS-Visio, and programming language for statistical computing and advanced analytics such as R or Python.
Excellent Oral and Written Communication Skills
Experience in Power BI is a plus.
Benefits
Internet Allowance
HMO
Company laptop
GR Human Resource

Quezon City, Metro Manila
Permanent
Full-time