Operations support manager | iconnect convergence, incABS-CBN

The Operations Support Manager's key focus is to ensure that the right capabilities are in place to support operational activities and that Kapamilya experience is held in each transaction and in every channel within his/her assignment.
He/She shall provide technical leadership in Operations Support Management to include Quality Assurance, Data Science and Analytics, Process Design and Improvement, and Project Management.
He/she is expected to manage transactional quality assurance and process engineering to ensure control and continuous improvement of his/her segment's performance.
Graduate of any Engineering course or any related fields.
At least 2 years of work experience managing or supervising a Quality Assurance Team in a Customer Service set-up.
At least 3 years of work experience in a managerial role.
At least 5 years of work experience in data analytics or process improvement.
Certified & experienced Six Sigma Green Belt or trained Six Sigma Black Belt
Strong analytical, problem solving, and project management skills.
Proficient in MS-Excel, MS-Word, MS-PowerPoint, MS-Visio, and programming language for statistical computing and advanced analytics such as R or Python.
Excellent Oral and Written Communication Skills
Experience in Power BI is a plus.
Mid-Senior Level / Manager Customer Service Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc. 1 opening Bachelor's degree graduate
ABS-CBN Corporation is the Philippines' leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile.The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time