Operations ManagerAdmerex Solutions Inc.

Description
Monitors and manages Team Managers
Enhances the performance of Team members in the areas of productivity, quality, service level, process, schedule adherence, customer satisfaction, employee satisfaction and development
Conducts Project Management and Root Cause Analysis
Adopts improvement methods when necessary
Ensures compliance with policies and procedures
Responsible in monitoring operations staffing and providing ample staffing coverage
Ensures strong client relationships and deliver high client satisfaction ratings
Achieves the set revenue target and Gross Profit Margin for his / her Business Unit
Offers guidance and support to help with team quality and daily operations
Builds a strong performance driven and engagement driven culture
Monitor's complaint-solving quality and to allocate resources so as to meet service objectives
Handles customer complaints and escalation from Team Managers
Collects feedback from team members and offer efficiency improvement plans to Higher Management
Report generation for upper management
Other tasks / functions that may be assigned by the Company as per business requirement.
Job Requirements:
Bachelor's / College Degree or equivalent experience
3-5 Years of working experience as an Operations / Program Manager in a BPO setting
Excellent Oral and Written Communication
Self starter who is process-oriented, target-driven, organized, motivated and professional
Strong interpersonal and leadership skills
A high level of judgment, advanced problem-solving techniques
With demonstrable presentation skills;
Knowledgeable in MS Office applications (Word, Excel, Powerpoint, Visio etc.)
Willing to work on shifting schedules, extended working hours, and/or holidays, as required
Able to work under pressure
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

₱ 60,000.00 monthly ·  Makati, National Capital Region ·  1 minute ago