Operations ManagerCulinary Events Inc.

Description
- The Operations Manager will ensure the effectiveness of strategies in terms of profitability and growth.
- Ideally, the person should have studied abroad or worked abroad. Managing Day-to-Day Operations.
- Maintains service and sanitation standards in restaurant.
- Developing and Maintaining Food and Beverage Goals Establishes challenging, realistic and obtainable
goals to guide operation and performance.
- Develops business goals and creates appropriate development plans.
- Integrates objectives, opportunities and resources to achieve business goals.
- Developing and Maintaining Budgets Identifies and addresses financial opportunities as needed.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll
progress reports..
- Manages department's controllable expenses to achieve or exceed budgeted goals.
- Maximizes revenue opportunities through competitive pricing of food & beverage products and service.
- Participates in the budgeting process for areas of responsibility.
- Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;
leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring new business
opportunities, etc.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve
their knowledge or skills.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer
service, and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive
atmosphere for guest relations.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising,
follow-up and hands on management.
- Ensures compliance with food handling and sanitation standards.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do
the same within the team.
- Strives to improve service performance.
- Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
-. Improves service by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
- Empowers employees to provide excellent customer service.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous
improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds effectively to guest problems and handles complaints.
- Shares plans with property leadership and ensures corrective action is taken to continuously improve
guest satisfaction results.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring
performance.
- Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also
open to raise questions and/or concerns.
- Administers the performance appraisal process for direct report managers.
- Ensures employees are treated fairly and equitably. Ensures employees receive on-going training to
understand guest expectations. Observes service behaviors of employees and provides feedback to
individuals and or managers. Solicits employee feedback, utilizes an "open door" policy and reviews
employee satisfaction results to identify and address employee problems or concerns.
- Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on
relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose
the best solution and solve problems. Recognizes good quality products and presentations.
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
BestJobs

Pasig City, Metro Manila
Permanent
Full-time