Operations Manager (us focused)FreshPrints

Job Description
Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-up (Remote)
Fresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.
The operations team handles the most crucial part of the business and is directly responsible for every step in delivering the end product to our customers.
How do we motivate Operations Associates to respond to a higher volume of tickets at an even higher quality
How do you most efficiently manage incoming requests from printers, customers, and Campus Managers
How can we reduce our costs and increase our profit margins overall
As a member of the Operations Leadership team, you'll be a driving force behind moving our Operations team forward. You will own an entire area and have a team of people to lead and motivate. You will set and track metrics by which your success will be measured.
We're looking for someone who has fantastic people management skills, is a quick learner, and isn't afraid to take on challenges daily. This is a high-impact role that requires excellent leadership and prioritization abilities. We're on a remarkable growth trajectory and as Fresh Prints grows, you will too. You will be given the autonomy and guidance to have a tremendous impact on your role.
You'll be managing a talented team of 3 to 7 associates, depending on which team you lead. You'll be reporting directly to Josh, who is the CEO and Director of Operations at Fresh Prints.
Responsibilities
Managing a team of Ops Associates
Managing communications with vendors & customers
Managing escalations from the team and solving logistical issues
Setting and tracking team metrics
Make sure all goals are reached
One on one meetings with your direct reports and with the AD of Operations
Essential Requirements
A total of 5 years of experience in operations of which 2+ are in a team lead/people manager role
Strong analytical and organizational skills
Able to make decisions without direct supervision
Ability to negotiate positive outcomes
Fluency in English and excellent communication skills
Personal Attributes
Detail Oriented
Natural Leader
Goal-Driven
Proactive & Problem Solver
Ability to remain calm under pressure
Open to change
Compensation & Benefits
Competitive annual salary between USD 15,000 to USD 20,000
Health insurance
Personal Accident Insurance (India only)
Mental Health Benefits
Learning opportunities
Working in a great culture
Job Location
This role can be based in India or the Philippines
We will have an office in Hyderabad eventually but working from the office is completely optional even if you are in India
Working Hours
Working hours are 7 AM- 4PM EST (US Timings) Monday to Friday
Fresh Prints is an equal employment opportunity employer and promotes diversity actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.