Operations Manager (travel & lifestyle services - anz)Amex Group

Job Description Operations Manager, Travel and Lifestyle Services ANZ You lead the way. We've got your back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're Job Description Operations Manager, Travel and Lifestyle Services ANZ You lead the way. We've got your back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Join #TeamAmex and let's lead the way together. A successful Manager within American Express Travel & Lifestyle Services (TLS) has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team to drive outstanding business results. This role will support teams in TLS Manila within the ANZ group. They will coach a team of highly skilled and motivated Team Leaders and Travel Consultants who designing unforgettable trips and experiences for our Australian and New Zealand based Card Members. The Manager will form part of the TLS ANZ Management team and will partner to create team and individual performance goals, use performance metrics and reporting to drive performance and business results, monitor customer interactions to ensure extraordinary service, and provide consistent and on-going coaching and feedback to ensure their teams are performing at their highest levels. The Manager is an entrepreneur who is an advocate and supporter for both their colleagues and their customers. They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious, constantly striving for information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers. This position will drive financial results and identify customer needs to deliver extraordinary customer care to demanding clientele. Collaboration will be key to develop & deliver innovative solutions to enhance customer & colleague satisfaction. As a Manager of TLS ANZ, you will be responsible for: Contributing to the strategic direction of TLS ANZ service delivery Inspiring Team Leaders and their teams to achieve and exceed their goals by providing outstanding coaching, training, and development and by rewarding and recognizing results Evaluating team performance on an on-going basis and providing continuous coaching and feedback Assessing the team's skill levels and competencies and creating development and action plans that are owned and driven by the employees Driving Extraordinary business results by leading teams to achieve and exceed revenue and customer goals at the individual, team, site and network level Delighting the customer by ensuring their teams provide an accurate, consistent and high-quality experience Communicating with their team to ensure that they are well informed about issues which affect them and their customers Creating and implementing creative solutions to grow the business Challenging themselves and their team to "raise the bar," by driving continuous improvement Measures of success for this role include portfolio performance, employee engagement and improved customer satisfaction metrics and sales A successful applicant will have the following qualifications: Minimum of 5 years successful leadership experience Knowledge of travel agency regulations, operations and procedures preferred Experience working and leading from a virtual environment Experience working and collaborating with colleagues based across different geographies and time zones Ability to drive and measure business results Outstanding team player who has proven success working with teams to accomplish goals Ability to successfully understand and implement policies, procedures, and programs Strong analytical and creative problem-solving skills Detail-oriented with strong organizational and prioritization skills who can work well under pressure Ability to work a range of schedules to support 24/7 Servicing with some flexibility to adjust working schedule as required Work at Home Requirements: Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services. A secure home office, located at your confirmed address of residence, free from background noise or other distractions Work at Home is only temporary and as soon as it is safe, you will be asked to report to the office site in Bonifacio Global City. Why American Express? Attractive base pay Competitive performance-based bonus Health, dental, vision and life insurance Free HMO coverage from day 1 for the employee and eligible dependents Retirement Fund Career development including training and career growth Generous maternity/paternity paid leave Private mother's room* On-site gym* Yoga/Dance studio* Rest & Relaxation rooms (game room, library, karaoke, movie, andlounge)* On-site clinic* *Facilities available once the office is re-opened Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video -
Monster

Philippines
Permanent
Full-time